Terms and Conditions

Terms and Conditions

City of Sydney Accounts

The City of Sydney Library Card / MyMonitor Account is an optional account of pre-deposited funds accessed by you for products and services. Funds cannot be withdrawn from the card account at any time, except for withdrawal from the institution. Funds deposited to the Library Card / MyMonitor Account shall be applied against amounts debited to your Account for goods and services purchased at points of sale. You understand and agree that the Account is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances. If your Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases. Merchandise will be accepted for return according to the refund policy in force where the goods and/or services were purchased. Cash refunds will not be made for returned merchandise that was purchased with the Library Card / MyMonitor Account.

Procedures for Lost, Stolen, or Replacement Library Cards

Report immediately any lost or stolen card, or unauthorised card usage to City of Sydney - MyMonitor during the business hours of 10:00am – 6:00pm, Monday through Friday and 10:00am – 4:00pm, Saturday and Sunday. Alternatively, you may suspend activity to your Library Card Account through the My Library website. You are responsible for all usage of the card prior to proper notification to the Library Card Office or suspending your card online. There is a replacement fee for a lost or stolen card.

Closing Accounts, Refunds, Returns

There are no Refunds for items due to change of mind or expiry of tickets not used within the time limit. Upon cancellation of the Library card, the cardholder accounts will be transferred to a Casual ticket for use on printing services, with an expiry after 90 days, but can be transferred to another ticket to extend the credit life. The City of Sydney reserves the right to close any Library account that has been inactive for a period of twelve (12) months, in full.

Documentation of Activity

You can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. The remaining balance in your Account is displayed at every point of sale terminal each time the account is accessed. Occasionally the account balance is not available at a card reader. During these times, you can check your Account balances online at the My City of Sydney MyMonitor Portal.

Error Resolution Procedures

If you feel a charge has been transacted on your Account which you did not authorise, you must notify the corresponding Department as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.